Question 1

Q: How does GreenWell Health’s service work?

Accepted Answer

A: GreenWell Health is a mobile doctor’s office aka a “House Call Medicine Practice”.  Our doctors and practitioners come to the patient’s assisted living community, adult group home, residential care community, memory care community and other types of homes, to provide primary care services and urgent care services. Our providers fully examine every patient and assess, diagnose, treat, and order whatever therapy is necessary to help the patient.  In many instances, our providers are just helping keep patients stable by providing maintenance exams, medication refills, lab work, and referrals for diagnostic imaging or specialists. Our providers coordinate with the care staff at each community to help provide the best continuum of care for each individual patient. Our goal is to help keep patients as healthy as possible at home, thereby avoiding unnecessary trips to the hospital or urgent care. We recognize that for homebound patients it is a challenge to get to the doctor’s office, so we alleviate that burden by coming to the patient in the comfort of their own home.

Question 2

Q: How long does it take to get a patient enrolled with your service?

Accepted Answer

A: Provided the enrollment form and required documents have been filled out completely and signed it generally takes 24-48 hrs. We have an online enrollment form for your convenience, which can speed up the process. Once a patient is fully enrolled, they will be placed on the “New Opens” list and a provider will see them within 1-2 business days either in-person or by telehealth. For questions about the enrollment process please contact our enrollment department at (480) 847-CARE (2273) ext. 103.

If a patient has an “URGENT” need to be seen, please indicate that at the top of the enrollment form. Criteria for needing an urgent visit would include problems that can’t wait longer than 24-48 hours but are not life threatening. If the problem is life threatening, meaning the patient needs immediate emergency care, call 911. If an urgent visit is needed, one of our caring providers will plan to see the patient either in-person or virtually via telehealth as soon as possible.

*Required documents: (Durable Power of Attorney document, a list or copy of the medication record & copies of insurance cards)

Question 3

Q: What insurance does GreenWell Health accept?

Accepted Answer

A: GreenWell Health accepts most major insurances such as Medicare, United Healthcare, Aetna, Blue Cross Blue Shield, Cigna, Humana, AARP, Tricare/TriWest and some Medicaid extension plans. If you do not see your insurance listed here, please contact our enrollment department at (480) 847-CARE (2273) ext. 105 to find out if we accept your insurance.

Question 4

Q: Does GreenWell Health work with Home Health, Hospice, and other specialists?

Accepted Answer

A: GreenWell Health providers give referrals and collaborate with specialists of all kinds such as cardiologists, endocrinologists, general surgeons, gastroenterologists, neurologists, and others. We partner with specialists to help coordinate the best continuum of care possible for each patient. However, we also understand that as patients age, they often prefer not to see specialists any longer or much less frequently. Many patients desire to have the best quality of life they can without leaving home for appointments. Our providers completely understand and support the patient’s choice to not leave the home for medical appointments. For this reason, our providers will work hard to provide great care that meets as much of the patient’s needs as possible, while remaining at home.

GreenWell Health also works closely with and gives referrals for Home Healthcare, Hospice Care and Palliative Care services to ensure your loved one receives the specific type of care they need during each stage of their life. We co-manage patients with these specialty services in effort to fill gaps in care and provide best practices that increase positive patient outcomes.

Question 5

Q: How often does your practice return calls?

Accepted Answer

A: Our office team tries to answer all calls in “real time”. However, we do have very heavy call volumes, so if you are having a hard time reaching someone, please leave us a detailed message stating the patient’s name, the patient’s date of birth, the concern, and the name of the community from which you are calling, our office team checks voicemail all day long and will return your call within a timely fashion. If you prefer a more direct method, you can enroll in the patient-portal on our website and send messages directly to your care team there. When you send a message in the patient-portal please make sure to include the patient’s name, patient’s date of birth, the concern, and the name of the community where the patient lives.

At GreenWell Health your call is very important to us, and we try hard to intercept all calls, but at certain times of the day call volumes are higher, so please bear with us, we will get back to you. Thanks for your patience!

Question 6

Q: How long does it take to receive a response back on a fax that is sent?

Accepted Answer

A: During the business week fax responses are turned around in a 24-hour period. If you send a fax over the weekend, it can take 24-48 hours as our office team does not work on the weekend.  However, if you have an urgent care problem and need to reach a provider after hours, we have an urgent care hotline that is used for urgent concerns. To reach the afterhours urgent care line please dial (480) 847-CARE (2273) ext. 101

Question 7

Q: How and when do we receive our orders after the doctor visits?

Accepted Answer

A: After each visit, the provider will input orders for the patients they have seen. Once the orders have been entered, the office team will send them to the community where the patient lives. Generally, we send them by fax and you can expect to receive them the morning after the patient is seen. We are exploring some alternative methods for electronically sending orders in a more expedited fashion and will continue to update your community as changes occur.

Question 8

Q: Do you give Durable Medical Equipment (DME) prescriptions/orders?

Accepted Answer

A: GreenWell Health also gives referrals for durable medical equipment (DME) that requires a provider’s prescription or order. There are many DME companies with whom we work. We try to complete all the requirements necessary to fulfill a patient’s DME order within 24-48 hours of seeing the patient, to ensure rapid turnaround on equipment. Once the DME company receives all necessary documentation pertaining to the equipment that is being ordered, it can take 1-3 weeks for the equipment to arrive. If you have questions about medical equipment that was ordered, please contact GreenWell Health at (480) 847-CARE (2273)

Question 9

What services are included in primary care?

Accepted Answer

Primary care services include regular check-ups, preventive screenings, chronic disease management, immunizations, health education, and referrals to specialists when needed.

Question 10

How do I choose the right primary care provider for me?

Accepted Answer

Choosing the right primary care provider depends on factors like your health needs, personal preferences, and provider availability.

Question 11

What is the role of a primary care provider in my health journey?

Accepted Answer

Your primary care provider is your main point of contact for managing overall health. They monitor your health, manage chronic conditions, provide preventive care, and help coordinate specialist care when necessary.

Question 12

Are primary care services covered by insurance?

Accepted Answer

Yes, primary care services are typically covered by most insurance plans. We recommend checking with your insurance provider for specific coverage details, or you can contact our office, and our team will assist you with verifying your benefits.

Question 13

How can I contact my primary care provider for follow-up questions or concerns?

Accepted Answer

You can reach your primary care provider through our office phone, patient portal, or by scheduling a follow-up appointment. We aim to make communication as easy and convenient as possible to address any ongoing health concerns.

QUALITY CARE IN THE COMFORT OF YOUR OWN HOME.
Our doctors come to you!

Frequently Asked Questions (FAQs)

Copyright © 2023 Greenwell Health

QUALITY CARE IN THE COMFORT OF YOUR OWN HOME. Our doctors come to you!

Frequently Asked Questions (FAQs)

Copyright © 2023 Greenwell Health

QUALITY CARE IN THE COMFORT OF YOUR OWN HOME.
Our doctors come to you!